We are committed to adopting the privacy standards established by federal and provincial regulatory bodies. Ten privacy principles have been adopted to govern the handling of member information. Below is a summary of these ten principles:
The Board of Directors has appointed a Privacy Officer to ensure compliance with the appropriate privacy legislation. The Privacy Officer is responsible for ensuring compliance with this policy.
Talka Credit Union Limited will only use personal information for the purposes described below.
- to establish and confirm our member’s identification
- to aid in understanding the member’s needs and to develop, manage and communicate to the member on products and services to meet those needs
- to evaluate your credit standing and worthiness, where applicable, by sharing or exchanging information with credit reporting agencies
- to meet legal and regulatory requirements
- to detect and prevent fraud, and to help safeguard the financial interests of the credit union and its members
- to determine the suitability and eligibility for member products and service
- to provide ongoing serve
The purposes for which personal information is collected will be described to you before or at the time the information is collected. We will not use collected information for a new purpose without your consent.
We require your knowledge and consent for the use, collection or disclosure of personal information. New members will provide consent through the completion of the Privacy and Consent Agreement. Existing members will be notified annually with information regarding providing and withdrawing consent. Members have the right to refuse to provide information or to withdraw their consent, at any time, for the collection, use or disclosure of their personal information. In order to withdraw their consent, a written request must be forwarded to the Privacy Officer with 60 days notice. In some instances withdrawal of consent cannot be granted. These instances are specifically referenced in the credit union policies. You can request to have your name not provided to affiliated companies. You can also advise the credit union that you prefer not to receive direct marketing materials regarding products and services. The credit union may still forward marketing materials with other required communications such as statements.
Collection of Information
The information collected will be limited to that which is necessary for the purposes identified by the credit union and the information shall be collected by fair and lawful means.
Use, Disclosure and Retention of Information
Information will only be used for the purposes specified at the time of collection except with the consent of the member or as required by law.
We only maintain your personal information for as long as it is required to fulfill the purpose for which it was collected. The length of time we keep information is also determined by legal requirements. We have established retention periods for personal information. Subject to any requirements to retain information, Talka Credit Union Limited will ensure that personal information that is no longer required will be destroyed, erased or made anonymous in a secure manner.
We will only release your personal information in specific circumstances and only if you have provided consent to do so or as required by law. We will not sell or give lists of our members to other organizations.
We will endeavour to keep your personal information accurate for as long as it is required to fulfill the purpose for which it was collected. In order to achieve this, we request that members provide us with notification of any changes, for example, new address or telephone number. This enables us to provide ongoing service.
To make or report a change in your information please contact us at 905-544-7125.
Credit Union employees take seriously the confidentiality of member information. Only employees and members of the Board of Directors have access to reports that contain personal member information. Each employee and director is required to sign an agreement to maintain the confidentiality of personal member information. Talka Credit Union Limited has put in place safeguards to protect paper-based and electronic member information.
Upon written request, any member may view the information maintained by Talka Credit Union Limited. The member may review the information for accuracy and request any amendments where appropriate.
We may charge a nominal fee; however, we will advise you of the fee in advance. There may be instances when we cannot provide you with the personal information you have requested. They include:
- If it contains references to other persons.
- If it is subject to solicitor-client privilege.
- If it contains information that is confidential to us.
- If we have destroyed it because the information was no longer needed for its purpose.
- For legal requirements.
Members may contact the Privacy Officer regarding any questions, suggestions, or comments concerning compliance with these principles. Such inquiries shall be directed to:
Talka Credit Union Limited
Attention: Privacy Officer
830 Main Street East, Hamilton, ON L8M 1L6