Talka Credit Union is committed to ensuring that our members are completely satisfied with the level of service they receive and we have committed to The Market Code of Conduct for Credit Unions as the minimum standards.
The Code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products or services.
The Code demonstrates Talka’s commitment to the fair treatment of all those who use our services.
We believe in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints.
Individuals are entitled to the best possible care for their financial interests. We respect all our provincial regulatory obligations and continually practice absolute excellence in consumer protection.
Please refer to Talka’s Operational Market Conduct Code policy for full details of the Code.
Market Code of Conduct Key Principles
Business Practices
We are committed to providing fair treatment to all our members and customers using our products and services. It is a core component of our governance and corporate culture.
Fair Treatment and Fair Sales
Treating members and customers fairly and demonstrating fair sales practices at all times are integral parts of our business practices.
Access to Banking Services
We ensure that all credit union members and customers are granted access to fundamental financial services.
Transparency and Disclosure
The credit union uses plain-language descriptions of products and services in its communications to ensure people make informed decisions.
Complaint Handling
We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.
